the Coffee Board Recruitment2025

Created by Sayooj NS in News 3 Nov 2025

the Coffee Board Recruitment2025 for the Malayalam Call Center Operator position,. ☕

📌 Job Highlights and Application Details

Organization: Coffee Board of India (Coffee Board)
Post Name: Malayalam Call Center Operator
Job Type: Central Govt / Direct Recruitment
Number of Vacancies: 01 (One)
Job Location: Kerala
Mode of Application: Online
Application Dates:
- Starting Date to Apply: October 29, 2025
- Last Date to Apply: November 15, 2025

💰 Salary and Engagement Details

Consolidated Remuneration: The fixed salary for the position is Rs. 20,000/- (Rupees Twenty Thousand only) per month.
Extension/Permanency:
- The ad-hoc engagement is initially for a period, and upon completing the first eleven months, it could be extended further based on a performance appraisal.
- Selected candidates shall not have any Locus standi (legal right) to claim permanency in the Coffee Board or in the Government of Karnataka (as per the document).

✅ Eligibility Criteria

1. Education and Language Skills

Mandatory Qualification: A Bachelor's degree in any field is mandatory.
Language Proficiency:
- Proficient communication skills in Malayalam and English are mandatory.
- Knowledge of the Kannada language is preferred, but it is not mandatory.

2. Other Skills and Experience

Computer Skills: Proficient in basic computer skills (Windows OS, MS Word).
Survey Tools: Familiarity with ODK/Kobo/Survey CTO (other survey tools) is considered a plus.
Call-Center Experience: Prior call-center experience is preferred, but it is not mandatory.

3. Age Limit

The age limit will be followed as per Rules. (The specific age limit is not provided in the excerpts).

📝 Application Process

Official Website: You need to visit the official website, www.coffeeboard.gov.in.
Steps to Apply Online:
1. Open the official website.
2. Find the Malayalam Call Center Operator Job Notification in the "Recruitment / Career / Advertising Menu" and click on it.
3. Download and carefully read the Full Notification to check eligibility.
4. Visit the Online Official Application / Registration link.
5. Fill in the required details correctly without any mistakes.
6. Upload all required documents in the specified format and size.
7. Verify the registered details and then submit the application.
8. If the Coffee Board requires an application fee (though the document states there is no application fee required), make the payment.
9. Take a printout of the submitted application and keep it safe.

➡️ Selection Process

The selection process consists of two main stages:
1. Document Verification
2. Personal Interview

the selection process for the Coffee Board Malayalam Call Center Operator post is specified to be:

Document Verification
Personal Interview

Since there is no written examination listed in the selection process, there is no official syllabus required or released for this recruitment.

The primary focus of the selection will likely be on evaluating the essential and desirable skills mentioned in the qualification criteria during the Personal Interview.

🎯 Key Areas for Interview Evaluation

You should prepare by focusing on the core competencies required for the job, as these will likely form the basis of the interview questions:

Communication Skills (Mandatory): Expect to be assessed on your fluency, clarity, and professionalism in:
- Malayalam
- English
Customer Service/Call Center Skills (Preferred): Questions related to your prior experience, handling difficult calls, problem-solving, and managing caller expectations.
Computer and Technical Skills (Mandatory/Plus):
- Basic proficiency in Windows OS and MS Word.
- Familiarity with survey tools like ODK/Kobo/Survey CTO (if applicable to you).
Knowledge of Kannada (Preferred): This may be tested if the role requires some interaction with Kannada speakers, though it is not mandatory.
General Suitability: Your understanding of the role, your motivation to work for the Coffee Board, and how you handle a professional government environment.

Since the selection is based on an interview, preparing strong, experience-based answers for these areas will be your equivalent of studying a syllabus.